Terms & Conditions
Terms of use and sale for Dumbo
1. Purpose and scope
These Terms of Use define the terms and conditions of use of the Dumbo mobile application, an intelligent personal assistant powered by AI, available on iOS 26+, iPadOS 26+, and macOS 26+. By downloading, installing or using Dumbo, you agree to be bound by these Terms of Use.
2. Service description
Dumbo is an intelligent personal assistant that uses artificial intelligence to analyze your work patterns, preferences and personalized rules. The service offers proactive orchestration, machine learning, collaborative Team Sessions and personalized recommendations. Dumbo requires an internet connection for synchronization and AI features.
3. Access conditions
To use Dumbo, you must: (1) have a compatible device (iOS 26+, iPadOS 26+, macOS 26+), (2) be at least 13 years old or have parental authorization, (3) provide accurate information during registration, (4) maintain the confidentiality of your login credentials. You are responsible for all activities performed under your account.
4. Acceptable use
You agree to use Dumbo in accordance with applicable laws and not to: (1) infringe the rights of others, (2) upload or transmit illegal, harmful or offensive content, (3) attempt to circumvent security measures, (4) use the service for unauthorized commercial purposes, (5) disrupt the operation of the service. Any violation may result in suspension or termination of your account.
5. Intellectual property
Dumbo and all its elements (software, interfaces, content, trademarks) are protected by intellectual property rights. You obtain a limited, non-exclusive, non-transferable license to use the service for your personal use. Any reproduction, modification, distribution or commercial exploitation is prohibited without prior written authorization.
6. Personal data and privacy
The collection and processing of your personal data is governed by our Privacy Policy. We are committed to protecting your privacy and treating your data in accordance with GDPR and applicable laws. Your pattern learning and personalized rules data is stored securely and is not shared with third parties without your consent.
7. Liability and warranties
Dumbo is provided 'as is' without express or implied warranty. We strive to ensure the availability and security of the service, but do not guarantee uninterrupted or error-free operation. Our liability is limited to direct damages within the limit of amounts paid under your subscription over the last 12 months.
8. Modification and termination
We reserve the right to modify these Terms of Use at any time. Important changes will be notified to you via the application or by email. You can terminate your account at any time from the application settings. We may suspend or terminate your access in case of violation of the Terms of Use, with reasonable notice except in case of serious violation.
1. Offers and pricing
Dumbo offers several subscription plans: Free trial (7 days, Premium features), Premium (€14.99/month, gpt-4o-mini), Pro (€24.99/month, GPT-4o), Ultra (€34.99/month, Claude-3.5-Sonnet). Prices include applicable VAT and are subject to change with 30 days' notice. The free trial automatically converts to Premium subscription unless canceled before the end of the trial period.
2. Payment and billing
Payments are processed via the App Store (iOS), Mac App Store (macOS) according to their respective terms. The subscription renews automatically at expiry unless canceled at least 24 hours before the end of the current period. Subscription changes take effect at the next billing cycle. No partial refund is granted for unused periods.
3. Right of withdrawal
In accordance with European regulations, you have 14 days to exercise your right of withdrawal without justification. This period runs from the subscription. For purchases via the App Store, Apple's refund conditions apply. Refund is made by the same means of payment within 14 days after notification of withdrawal.
4. Service delivery and execution
Dumbo being a digital service, execution begins immediately after validation of your order and installation of the application. Access to premium features is activated in real time after payment confirmation. Service availability is 99.5% excluding scheduled maintenance. Service interruptions are subject to prior information except in cases of force majeure.
5. Customer support and complaints
Our support team is available via the application or by email at support@dumbo.ai. We undertake to respond within 48 business hours. For any complaint, you can also contact us by postal mail. In case of dispute, an amicable solution will be sought as a priority. Otherwise, French courts have jurisdiction according to common law rules.
6. Service evolution
We reserve the right to evolve Dumbo by adding, modifying or removing features. Improvements are generally included in your subscription. In case of substantial modification negatively affecting the service, you will be informed with 30 days' notice and may cancel your subscription free of charge. Security updates may be applied without notice.
7. Data and portability
Your personal data and Dumbo configurations can be exported at any time from the application in JSON format. In case of termination, you have 30 days to export your data before final deletion. We undertake to facilitate the portability of your data to other services in compliance with GDPR. Data deletion is irreversible after expiration of the retention period.
8. General provisions
These Terms of Sale are subject to French law. Any clause declared null does not affect the validity of other provisions. In case of contradiction between language versions, the French version prevails. These Terms of Sale constitute the entire agreement regarding the terms of sale. They replace all previous agreements on the same subject.
Last updated: 8/29/2025